Privacy Policy

Introduction

We are on a mission to make the web a better place. This Privacy Policy, along with our Terms of Service, Account Access Policy, and other related policies, applies to all users of our platform.

DOUBLE SLASH INTERNET PRIVATE LIMITED (“BotFlowUPI”, “BotFlow-UPI”, “we”, “us”, “Company”) respects your privacy and takes data protection seriously. This Privacy Policy explains what information we collect on www.botflowupi.com (“Site”), why we collect it, and how it is used.

This Privacy Policy applies only to our Site and services and does not apply to other online or offline services of DOUBLE SLASH INTERNET PRIVATE LIMITED unless specifically stated.

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1. Information We Collect

We collect information to deliver our services, improve your experience, and meet legal and security requirements. This information may be collected directly from you or automatically when you use our Site.

1.1 Personally Identifiable Information (PII) Provided by You

When you sign up or use our services, we may collect personally identifiable information (“PII”) including:

• Full Name
• Email Address
• Mobile Number
• Physical Address
• Aadhaar ID Number (if applicable for verification)

1.2 Information Collected Automatically

We may automatically collect certain technical data when you access our Site, such as:

• IP address
• Browser and device information
• Cookies and session identifiers
• Pages visited and usage activity

You may choose not to provide certain information, but this may limit your ability to use some Site features.

2. How We Use Your Information

We use collected data for the following purposes:

• To create and manage your account
• To verify your identity (where required)
• To provide service updates, alerts, and account-related communication
• To improve Site performance and user experience
• For analytics, monitoring, and platform optimization
• To maintain security, prevent fraud, and enforce compliance

3. Data Sharing & Disclosure

Your personal information is an important part of our business operations. We do not rent or sell your personal information to any third party.

We may share your information only under limited conditions, including with your consent, and as explained below:

3.1 Agents / Service Providers

We may use trusted third-party vendors and service providers to help us operate and improve our services. They may access personal information only as necessary to perform tasks on our behalf.

3.2 Business Partners & Customers

In certain cases, we may work with business partners to provide bundled or integrated services. If integration requires limited data sharing, partners are expected to treat your information with the same level of protection as described in this policy.

However, we are not responsible for monitoring or enforcing how third parties handle your information outside our direct control.

3.3 Business Transfers

If BotFlowUPI is involved in a merger, acquisition, restructuring, sale of assets, or similar transfer, user information may be transferred as part of the business assets.

3.4 Protection of Company and Others

We may disclose personal information when required to:

• Comply with applicable laws or regulations
• Enforce our Terms of Service or other agreements
• Protect the rights, safety, and security of the Company, users, and others

3.5 Law Enforcement & Judicial Authorities

We may disclose personal information in response to lawful requests, summons, or directions from:

• Law enforcement agencies
• Courts of law
• Judicial or quasi-judicial authorities

4. Aadhaar-Based eKYC Verification & Storage

We may conduct Aadhaar-based eKYC (Electronic Know Your Customer) verification to confirm a user’s identity. Once verification is successfully completed, we do not retain Aadhaar personal information beyond what is required by applicable compliance processes.

We prioritize user privacy and take measures to ensure sensitive identity data is handled responsibly.

5. International Transfers

Personal information collected on this Site may be stored and processed in India or other countries where the Company, its subsidiaries, affiliates, or service providers operate. By using our Site, you consent to such transfer and processing.

6. Children’s Privacy

This Site is not intended for individuals under the age of 15. By using the Site, you confirm that you are at least 15 years old.

7. Cookies

Cookies are small text files stored by your browser when you visit our Site. We use cookies to improve usability, recognize repeat visitors, and reduce repeated data entry.

Cookies from our Site cannot be read by other websites. Most browsers accept cookies by default, but you can change your browser settings to refuse cookies if you prefer.

8. Data Retention

User data collected on the Site may be retained for audit, security, and compliance purposes. In general, data may be stored indefinitely unless stated otherwise in a specific application process or contract requirement.

By using the Site and Services, you consent to this retention policy.

9. Your Consent

By accessing and using this Site, you agree to the terms of this Privacy Policy. This Privacy Policy replaces earlier versions and works together with our Terms and Conditions.

We may update this Privacy Policy from time to time by posting the revised version on this page: www.botflowupi.com/policy

10. Legal Disclaimer

This Site is provided on an “AS-IS” and “AS-AVAILABLE” basis. BotFlowUPI is not responsible for events beyond its direct control.

This Privacy Policy is governed by Indian laws. Any legal action must be filed in the courts of Rajkot, India, and within one (1) year from the date the claim arises, otherwise the claim may be barred.

11. Opting Out / Unsubscribe

If you wish to cancel your subscription and/or unsubscribe from promotional emails, you may contact us at: support@botflowupi.com

12. Contacting the Company

If you believe we have not followed this Privacy Policy, or if you have questions regarding your data, please email us at: support@botflowupi.com

We will use commercially reasonable efforts to review and address your concerns.

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